From Canvas to Microsoft Office, CCV has a lot of different services that require a login. Fortunately, most sites use the same login service, or Single Sign-On (SSO). Unfortunately, there are a couple pitfalls that might trip you up. If you are having trouble logging in, You can try one of these steps or check out our Frequently Asked Questions Logging into CCV.
Try these steps from a computer
Try a different web browser.
Don’t use a bookmark. Bookmarks can take you to a “stale” login page that won’t work!
Clear your browser’s cache. The VSC support site has some good instructions on their Browser Support page.
Wait! If you are new to the VSC your account will take up to 48 hours to set up.
Trouble from a mobile device
There are not as many troubleshooting options on mobile devices. A good first step is to see if you can login from a computer. If you cannot, then you probably need to reset your password. If you can, then you can try:
Most of the time you will access Canvas from a computer, but for quick tasks it can be convenient to use the Android or iOS mobile apps. If you are having trouble accessing the apps, you may want to try clearing the app cache. Here’s how.
Clearing the App Cache
Go to Settings
Search for Student to locate the settings for the Canvas App
Toggle on the Clear app cache on next launch option
Swipe away the Student app and re-open it
From your phone’s settings, select Apps
Locate the Canvas app and select it
Press storage and select the delete or clean button to clear data and clear cache
Still Having Trouble Accessing Canvas?
In some instances the Canvas mobile app will not be able to connect to the Community College of Vermont (or Vermont State Colleges) instance of Canvas.
Here are two possible solutions for resolving this:
Try removing and re-installing the Canvas Student mobile app.
Do you have a computer with a browser you can use? You can log into Canvas, go to your account settings (the top button on the global navigation menu bar on the far left) and click on QR Code for Mobile Login. Hit Proceed on the popup. Then, on your phone, hit the “QR Code” button on the left below the Find My School button, point your phone’s camera at the screen to get the QR code, and it should log you right in.
There are a couple different problems that might affect your ability to log into a CCV wireless network at one of our academic centers. Most of those problems can be resolved by following one of these steps:
Remove or forget the network connection (see directions below). You can then re-add it by following directions on the Wireless page.
If you’re having trouble with a Wi-Fi connection a good troubleshooting step is to “forget” the network. Different computers and phones have different ways to do this. Please follow the directions below for the device you are using.
To forget a wireless network on a Windows 10 computer, click on the wireless icon in the taskbar. Then right-click on the CCV network and choose Forget.
Tap on the information icon next to the wireless network, then choose, “Forget this Network”.
There are a couple reasons why you will get the following error message in addition to having the wrong username and password combination. Authentication Failed Error Message: Reason:User login failed.
Here are a couple of tips to avoid some common pitfalls:
It can takes up to 24 hours after you have been registered for your first CCV courses for all of your accounts to get created. Attempting to activate your accounts prior to 24 hours after you have been registered for your first CCV courses will be unsuccessful.
A common mistake is using your legal first name when completing the activation form. This form uses your first name as entered on your Admissions application, which may be different than your legal first name. If you are unsure about this, you can find this name on your welcome email.
Yes; CCV uses a service called Parchment to provide transcripts. It’s a separate site and you would need to create an account or sign in with an existing username/password if you’ve used Parchment before.
When you type in your address bar, your web browser will try to guess where you want to go. Sometimes it does a bad job and suggests pages that don’t start with, “portal.vsc.edu.” Check out the screenshot below for details, and be sure to go to portal.vsc.edu.