Table of contents
Trouble logging in?
Trouble Logging in? Try this page!
It keeps telling me that my login failed, but I’m using the right username and password. Why?
There are a couple reasons why you will get the following error message in addition to having the wrong username and password combination. Authentication Failed Error Message: Reason:User login failed.
Here are a couple of tips to avoid some common pitfalls:
- Don’t bookmark the login page. Can I bookmark the login page?
- Don’t use the back button to get to the login page. Stale Login Browser Session
- Be sure you have an active CCV account. Accounts are disabled after 470 days for withdrawn students.
- Don’t let your password expire. Password Expiration Details
Why cannot I activate my account?
Activating your account at CCV is necessary to access your courses, the Portal and other resources.
It can takes up to 24 hours after you have been registered for your first CCV courses for all of your accounts to get created. Attempting to activate your accounts prior to 24 hours after you have been registered for your first CCV courses will be unsuccessful.
A common mistake is using your legal first name when completing the activation form. This form uses your first name as entered on your Admissions application, which may be different than your legal first name. If you are unsure about this, you can find this name on your welcome email.
Can I bookmark the login page?
No (and yes).
Though you cannot actually bookmark the login page, you can bookmark the following pages that will take you to the login page (unless you are already logged in).
- Portal — https://portal.vsc.edu
- Canvas — https://ccv.edu/canvas
- Email — https://ccv.edu/mail
I just need my transcript. Can I login to just get that?
Yes; CCV uses a service called Parchment to provide transcripts. It’s a separate site and you would need to create an account or sign in with an existing username/password if you’ve used Parchment before.
Read more about transcripts at https://ccv.edu/transcript, or visit CCV’s Parchment site directly.
I am typing in Portal but it is bringing me to another page
When you type in your address bar, your web browser will try to guess where you want to go. Sometimes it does a bad job and suggests pages that don’t start with, “portal.vsc.edu.” Check out the screenshot below for details, and be sure to go to portal.vsc.edu.
