Account Activation and Password Reset
Users should know their colleague ID and User ID before starting this process. The main item required is the colleague ID. This can be used to look up a userID.
Account updates (you know your userid and password)
Go to the Password and Account Management Portal. The URL is:
If you need to recover your userid:
The new portal page looks like this:
On this screen users will enter the required information. If they did not provide a cell phone number for SMS messages then they will have to reach out to the helpdesk at https://helpdesk.vsc.edu to get assistance from IT.
Once all information is entered and the check box clicked, users can click SUBMIT to continue to the next step.
Next step is to select where the PIN will be sent.
A list of available places to send a PIN will be listed. In most cases there will be only one entry listed. The full number is redacted and only the last three numbers will be shown. Users will click the button next to the number and then click SEND PIN. Users will get a pop up message that will inform them that a PIN has been sent to the selected device.
On your SMS device, you will get a text like the one below. Use the PIN sent to your device as soon as possible as they expire after 30 minutes:
The PIN that is received will be entered on the screen (see below) and the user will click VALIDATE. If a PIN is not received in a reasonable amount of time, users can click RESEND PIN. To have another one sent.
After the PIN has been validated the user will be given the opportunity to set a new password. They will have to enter it twice and their password must adhere to the complexity rules. These rules are:
The password rules table is displayed to the right on the same screen as the entering of a new password.
Once a valid password have seen set, the user will be given the account management page. From here the user will be asked to set security questions if they are activating their account, or they can review/change their security questions.
When the security questions are saved the user will be given a completion message: