5. Help & Assistance

You can contact IT support directly from the Portal or Portal mobile app by clicking into the IT Support tile.

IT Support
IT Support tile in the Portal

This is the main place to get IT support at CCV, but there are many other ways to reach out for help, too:

  1. Contact your advisor (find your advisor on the Portal)
  2. Contact your academic center https://ccv.edu/find
  3. Get Canvas help
  4. Chat with CCV staff from any page on our public website
  5. Call IT support CCV IT hours of operation

Login to the HelpDesk using the same username and password as the Portal and fill out the form to let us know about your IT issue. You will receive an email response from someone in IT shortly. If you forget your password to login, you can reset it following these instructions. You can also find instructions for retrieving your username on that page.

Providing support for the community