From Canvas to Microsoft Office, CCV has a lot of different services that require a login. Fortunately, most sites use the same login service, or Single Sign-On (SSO). Unfortunately, there are a couple pitfalls that might trip you up. If you are having trouble logging in, You can try one of these steps or check out our Frequently Asked Questions Logging into CCV.
Try these steps from a computer
Try a different web browser.
Don’t use a bookmark. Bookmarks can take you to a “stale” login page that won’t work!
Clear your browser’s cache. The VSC support site has some good instructions on their Browser Support page.
Wait! If you are new to the VSC your account will take up to 48 hours to set up.
Trouble from a mobile device
There are not as many troubleshooting options on mobile devices. A good first step is to see if you can login from a computer. If you cannot, then you probably need to reset your password. If you can, then you can try:
Most of the time you will access Canvas from a computer, but for quick tasks it can be convenient to use the Android or iOS mobile apps. If you are having trouble accessing the apps, you may want to try clearing the app cache. Here’s how.
Clearing the App Cache
iOS device
Go to Settings
Search for Student to locate the settings for the Canvas App
Toggle on the Clear app cache on next launch option
Swipe away the Student app and re-open it
Android device
From your phone’s settings, select Apps
Locate the Canvas app and select it
Press storage and select the delete or clean button to clear data and clear cache
Still Having Trouble Accessing Canvas?
In some instances the Canvas mobile app will not be able to connect to the Community College of Vermont (or Vermont State Colleges) instance of Canvas.
Here are two possible solutions for resolving this:
Try removing and re-installing the Canvas Student mobile app.
Do you have a computer with a browser you can use? You can log into Canvas, go to your account settings (the top button on the global navigation menu bar on the far left) and click on QR Code for Mobile Login. Hit Proceed on the popup. Then, on your phone, hit the “QR Code” button on the left below the Find My School button, point your phone’s camera at the screen to get the QR code, and it should log you right in.
There are a couple reasons why you will get the following error message in addition to having the wrong username and password combination. Authentication Failed Error Message: Reason:User login failed.
Here are a couple of tips to avoid some common pitfalls:
Activating your account at CCV is necessary to access your courses, the Portal and other resources.
It can takes up to 24 hours after you have been registered for your first CCV courses for all of your accounts to get created. Attempting to activate your accounts prior to 24 hours after you have been registered for your first CCV courses will be unsuccessful.
A common mistake is using your legal first name when completing the activation form. This form uses your first name as entered on your Admissions application, which may be different than your legal first name. If you are unsure about this, you can find this name on your welcome email.
Though you cannot actually bookmark the login page, you can bookmark the following pages that will take you to the login page (unless you are already logged in).
Yes; CCV uses a service called Parchment to provide transcripts. It’s a separate site and you would need to create an account or sign in with an existing username/password if you’ve used Parchment before.
When you type in your address bar, your web browser will try to guess where you want to go. Sometimes it does a bad job and suggests pages that don’t start with, “portal.vsc.edu.” Check out the screenshot below for details, and be sure to go to portal.vsc.edu.
New users need to activate their account at https://password.vsc.edu/identity/self-service/vsc/acctclaim.jsf. Please note! You will need your College ID number. Please wait 24 hours after you are registered for classes before attempting to activate your account.
If you know your username and password, you can change your password in the My Accounts tab of the Password and Account Management Portal: https://password.vsc.edu.
On the My Accounts tab, scroll to the bottom of the page
Enter your new password twice
Make sure your password passes all the tests
Click the RESET PASSWORD button
Forgot your username?
To retrieve your username follow the instructions at https://support.ccv.edu/account/retrieve/. (You will need your College ID number and at least one contact method.)
Forgot your College ID:
If you know your username and password you can retrieve your College ID by logging into Self Service. See more details on the College ID page.
